Frequently Asked Questions
What’s the difference between [IN STOCK] and [PREORDER]?
In Stock jerseys are in hand, available in limited sizes, and ready to be shipped within 48hrs of order. These jerseys typically arrive within 1-4 days of purchase. Name/Number printing is not available on In Stock jerseys. These jerseys are marked as [IN STOCK].
[PREORDER] jerseys are all other jerseys listed that are not in stock, but can be sourced in multiple sizes. These jerseys are sourced from our supplier and take approx 3/4 weeks to arrive. If you order a [PREORDER] jersey, please be patient as it can take time to arrive. Free Name/Number printing is available on these jerseys, simply add your details to the comment box when checking out.
Only part of my order arrived! Where’s the rest of it?
In some cases when we are sourcing your order, part of your order may be in stock or arrive early. In these cases, we send out what we have rather than waiting for both together. So if you only received part of your order, please remember that the rest of your order will arrive in time.
My Order is taking a long time, what’s the delay?
Our [PREORDER] Jerseys can take a number of weeks, and from time to time, delays can occur, but we aim to fill all orders as soon as possible, and if delays occur we strive to keep our customers happy. Please be patient while we fulfill our orders.
I placed an order but didn’t get a confirmation email.
All orders receive a confirmation email within minutes. If you cannot find this email, it may have landed in your Junk or similar folder. Please check your email folders before contacting us. We can resend the confirmation by request.
What’s the best way to contact JerseyGOAT?
For all inquiries, please email firstname.lastname@example.org. We aim to respond within 48 hours with the exception of weekends and bank holidays.
What if my size isn’t available?
If you size is not available, it can be sourced with delivery in 3/4 weeks. If your required size is not listed in the [PREORDER], please get in touch and we will try to facilitate your request.
How much and how long is shipping?
Shipping is €2.60 on the Island of Ireland (Republic and Northern Ireland). Deliveries to United Kingdom (excluding Northern Ireland), Europe and the rest of the world is €4.50.
Items purchased from our [IN STOCK] section typically arrive between 1-4 days from order date in Ireland. All other items typically take 3/4 weeks to deliver.
What does the printing look like?
All printing is done to match the original style lettering. Please note [IN STOCK] jerseys are as is, and cannot be customised. If you are ordering an [IN STOCK] jersey and want printing, please change your order to a [PREORDER] and use the checkout comment box to request printing.
How should I care for my jersey?
To protect the intricate features of your retro jersey you should hand wash it or use your washing machine’s delicates programme. If your jersey has name/number printing we strongly advise against machine washing, as the printing may start to peel after repeated washes.
What is the refund policy?
You may return your item for a full refund if you are not happy with your order. Please visit our Return/Exchange page for more information.
Can I Swap my jersey for a different size?
If your jersey is not a suitable size, it can be exchanged so long as it is in the same condition that you received it with tags still attached and original packaging. You will be responsible for paying for your own shipping costs for exchanging your item. Please email us if you have an issue with the size of your jersey.
Can I return a printed item?
Printed jerseys of real players can be returned. Unfortunately, customised shirts with non-player (personal/family names) cannot be returned.
Are these original or remakes?
Our shirts are newly produced replicas of historic, out of production designs. They are not vintage originals.
Do we take requests for new shirts?
Yes. Please email us with details of your request. We are always looking for new and unique jerseys to stock!
Due to the many styles of jerseys, the typical size guidelines can vary. We advise to follow your usual jersey sizes when ordering. Any jersey that fits smaller than standard will have a note stating so on the jersey page.
Kids Kit Sizes